SupportView enables remote control and troubleshooting of TVs, Set-top boxes and other Internet connected smart devices, enabling advanced remote service and diagnostics reducing the cost of providing service while improving customer satisfaction.
SupportView enables remote control and troubleshooting of TVs, Set-top boxes and other Internet connected smart devices, enabling advanced remote service and diagnostics reducing the cost of providing service while improving customer satisfaction.
SupportCam is a mobile phone app that enables consumers to take photos of their product to “show” visuals of what the issue is, allowing technical support to more quickly diagnose and resolve the problem, reducing the cost of providing service while improving customer satisfaction.
Dynamic Our “in-field” DRM Key Provisioning solution enables the provisioning of DRM Keys into your TVs, STBs or other smart devices while in the field. This expedites manufacturing, allows for “pre-certification” shipping and minimizes “in-factory” provisioning errors which could result in costly truck rolls.
The Qterics OTA Software Update solution provides secure and robust software delivery pre-certified by most major content service providers. Our highly configurable phased rollout capability will reduce the risk of catastrophic errors and bricked devices. With over 300M devices under management, we’re the most trusted service provider in the industry.
