Sometimes a service agent needs to see some physical aspect of the device, its setup, or the surrounding environment. The SupportCam app allows the device user to use a smartphone or tablet to send images directly to the service agent using SupportView.
Imagine a customer complaining that they can�t get a cable to fit properly or that the device casing is damaged. Because these�are physical, rather than digital issues,�a typical SupportView remote connection cannot easily observe these cases.� SupportCam allows the service agent to �see� beyond the connection and help an end user with a wider variety of problems.
SupportCam works within a SupportView remote support session and doesn�t require any special account creation or login information. When the session is complete, the end user doesn�t need to worry about any lingering account connections created with a service agent � the relationship is completely tied to the SupportView session and expires when that session ends.
Qterics has designed SupportCam as a standalone application for Android or iOS that can be offered under the Qterics or device manufacturer�s brands. Qterics also offers SDKs so that the SupportCam functionality can be integrated into another app, such as a device manufacturer or service provider’s mobile support app.
